We aim to provide our customers with the best quality services including:

  • Remote/phone assistance
  • Onsite support
  • Installation, setup and configuration
  • Efficient maintenance service for hardware and software environment

The customer can pick the service level that is suitable for their needs:

Service Level OptionPlan APlan BPlan C
Service Hours Monday to Friday: 9.00am-1.00pm and 2.00pm-6.00pm (Excluding Public Holidays) Monday to Friday: 9.00am-1.00pm and 2.00pm-6.00pm (Excluding Public Holidays) Round the Clock
No. of working days and hours in a week 8x5 8x5.5 7x24
Response Time 4 hours and NBD if the call was received after 2pm on normal working days 4 hours and NBD if the call was received after 2pm on normal working days 4 hours

The customers can also select the annual service plan with 24, 36 or 48 hours a year. For more details please call our sales or customer service hotline.